Generally, a Grievance will be admitted by
the Forum only when the consumer is
aggrieved on account of his Grievance not
being redressed by the IGR Cell within two
months from the date of intimation to the
IGR Cell. However, a Grievance may be
admitted by the Forum before the expiry of
the period of two months. If the consumer
satisfies the Forum, that the BEST
Undertaking has threatened or is likely to
remove or disconnect the electricity
connection, provided that the Forum has
jurisdiction on such matters.
The Forum shall not admit any Grievance
unless it is filed within two (2) years from
the date on which the cause of action has
shall entertain a Grievance only.
If the consumer has complied with the
procedure under IGR Cell and has submitted
his Grievance in the specified Form. i.e.
Schedule A to the Forum
(b) If the consumer is aggrieved on account
of his Grievance being not redressed by the
IGR Cell within the period of two months
from the date of intimation.
(c) Forum is satisfied that the Grievance is
not in respect of the same subject matter
that has been settled by the Forum in any
(d) If a representation by the consumer, in
respect of the same Grievance, which is not
decided /not pending in any proceedings
before any court, tribunal or arbitrator or
any other authority.
The grievances falling in the following
category are not in the jurisdiction of the
(a) Unauthorized use of electricity as
provided under section 126 of the
Electricity Act 2003.
(b) Offences and penalties as provided under
section 135 to 139 of the Electricity Act
(c) Accident in the distribution, supply or
use of electricity as provided under section
161 of the Electricity Act 2003 and
(d) Recovery of arrears where the bill
amount is not disputed.
may reject the Grievance at any stage after
giving an opportunity of being heard if it
appears to it that the Grievance is
(a) frivolous, vexatious, malafide
(b) without any sufficient cause
(c) there is no prima facie loss or damage
or inconvenience caused to the consumer
For further information, please refer MERC’s MERC
(Consumer Grievance Redressal Forum & Electricity
Ombudsman) Regulations, 2006 on MERC’s web site
• You may download
(for approaching Internal Grievance Redressal Cell),
(for approaching Forum),
( for approaching Ombudsman).
• Please note theft and tampered meter cases will
not be heard at “ Forum” in line with the clause 6.8
(a) and (b) of MERC (CGRF and Electricity Ombudsman)
• Consumer may visit
www.consumerhelpline.in Website for
also view the