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 USEFUL LINKS
www.mercindia.org.in
www.bestundertaking.com
www.consumerhelpline.in
www.mercombudsman.org.in
www.cercind.gov.in
 

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Welcome to Consumer Grievance Redressal Forum [CGRF]

The Consumer Grievance Redressal Forum (CGRF) of BEST Undertaking formed in June 2004 as per constituted under section 42 ( 5 ) of Electricity Act 2003, in accordance with the Maharashtra Electricity Regulatory Commission (Consumer Grievance Redressal Forum and Electricity Ombudsman) Regulations 2006

 
The advertisement for fill the post of CGRF BEST

Last date of receiving of application for the post of Chairperson, CGRF BEST is extended upto 17/09/2019. Eligible candidates may take opportunity of the same.

Advertisement for fill the post of Chairperson CGRF BEST

 

Internal Grievance Redressal Cells [IGRC]
Procedure English / Marathi
Public notice English / Marathi
Addresses of Internal Grievance Redressal Cells (IGRC) English / Marathi
 
Consumer's Rights Statement

This Consumer's Rights Statement is a synopsis of rights available under the Electricity Act 2003 to consumers of electricity, with the twin objectives of enabling consumers to protect themselves by creating an awareness regarding the rights available and the service as well as the level of quality that consumers may reasonably expect from the electricity distribution companies in their area of supply.

Click below to download full Electricity Consumer's Rights Statement.

English / Marathi
 

Events & Updates
  ग्राहक देवो भव:
 

Downloads

Annexure 'C'
(for  approaching internal grievance redressal cell)

English

Marathi
Schedule 'A'
(for approaching Forum)

English

Marathi
Schedule 'B'
( for approaching Ombudsman)

English

Marathi
 
 
 
 
 

 

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