Welcome to consumer Grievance Redressal Forum of BEST

This web site is exclusively for the Electricity Consumers of BEST
Undertaking Mumbai City (Colaba to Sion and Nariman Point to Mahim)


Initially the electricity Consumers of BEST Undertaking are advised to visit following links of Internal Complaint Redressal System (ICRS)

www.bestundertaking.net:81 OR

www.customercare.bestundertaking.com OR


The consumer/complainant can lodge the following types of complaints on the Complaint Portal of ICRS of BEST Undertaking. While addressing your complaint please do not forget to mention your 9 digit consumer number, email id & contact number correctly. The address of your Customer Care ward offices is printed at top right corner of your electricity bill.

Types of complaints

1. Billing Complaints

a. High bill complaint
b. Registration for Hard copy of bill
c. Registration for Soft copy of bill
d. Bill not received
e. Paid bill amount shown in current bill as previous arrears
f. Any other issues regarding billing
g. Registration of consumer for online billing
i. RTGS NEFT billing details

2. Bill related other issues

a. Change of Name on bill
b. Change of address on bill
c. Address correction on bill
d. Addition/Correction of email id on bill
e. Addition/Correction of mobile no. on bill
f. Issues related to updating of paid bills by
app/online/on billing center.
g. Payment of bills through ECS/NACH
h. Requirement of previous bills

3. Meter

a. Testing of meter
b. Meter burnt/No display
c. Meter related any other issue.

4.Other Consumer related services

a. New connection
b. Complaints for off supply
c. Change of Tariff
d. Meter cabin complaints

For lodging complaints physically, the consumer / complainant may visit offices of ICRS by clicking (Link of Addresses of Internal Complaint Redressal System (ICRS).
If you are not satisfied with the remedy provided by BEST Undertaking (i.e. concerned Customer Care Ward) to your complaint, you may visit CGRF Portal to file your grievance by clicking



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